Can I make any changes to my products after placing my order?
Immediately after the order process is completed, the order begins to be prepared using the data supplied. Unfortunately, this means it is not possible to correct an order once it has been placed.
Can I cancel the order or exchange the product?
Ravensburger supplies personalised products that are manufactured to customer specifications and that are tailored to your personal requirements. This means that there is no legal right to cancellation in respect of personalised my Ravensburger products, and also no right to return goods once delivered.
What if my personalised product is incomplete or defective?
In this case, please get in touch with our service centre.