13. Collecting and redeeming loyalty points
13.1 After successful registration in accordance with clause 2 of the Customer Account Terms of Use, you are entitled to collect points in your points account as part of the loyalty points programme, which you will receive from us as a thank you for certain purchases or promotions (see clause 3.3).
13.2 You can collect points from the moment you create a customer account. We cannot subsequently credit you with points for previous purchases or other activities (e.g. a previous user review).
13.3 By creating a customer account and participating in the loyalty points programme, you can collect points through the following promotions, for example:
- Welcome gift: When you register for the Ravensburger Club for the first time, you will receive 500 points as a welcome gift.
- Online purchases: If you purchase products via one of our online shops, the purchase price of the products will be converted into loyalty points in accordance with clause 13.11 and credited to your points account. Please note that this is currently only pos-sible for purchases on the websites that are delivered to your country of residence as recorded in your Ravensburger Club membership account. Furthermore, fixed priced products - especially books - are excluded from our loyalty points programme and you can therefore not collect loyalty points by purchasing fixed priced goods.
- User reviews: If you leave a review in one of our online stores, we will credit you with the number of points shown there. Of course, you will not only receive points for positive user reviews, but also if you were not satisfied with our product.
- Complete profile information: If you complete your profile information, you will receive the number of points shown there.
We will inform you of the amount of loyalty points to be earned for a particular promotion or purchase prior to the promotion or purchase. Other temporary or permanent opportunities to collect points that go beyond this exemplary list of opportunities to collect points and the underlying conditions may be announced in Ravensburger communication media - in particular on our website, in our online and offline catalogues, on our social media profiles, in the app or in stores.
13.4 You must be logged into your customer account on the website in order to receive loyalty points for your online purchases or for online promotions that entitle you to points.
13.5 The loyalty points will be credited to your points account after the respective action entitling you to collect points. If a purchase is cancelled - in particular due to the exercise of the right of cancellation in distance selling - the loyalty points you may have used for the purchase will be credited back to your account and the loyalty points credited with the respective purchase will be deducted from your account. If actions entitling you to collect points are cancelled, you will not receive any loyalty points. As a result, your points account may show a negative points balance. In this case, we will of course not assert any claims against you if your points balance is negative. You can turn your negative points balance back into a positive balance through purchases and promotions that entitle you to collect points.
13.6 Furthermore, we reserve the right to deduct loyalty points from your account if we discover that you have received loyalty points due to an error, fraud or deception or in any unauthorised manner.
13.7 You can view information on the status of your loyalty points, past orders, returns and much more in your customer account.
13.8 Please note that you do not collect loyalty points when you redeem or purchase a gift voucher.
13.9 You can collect a maximum of 100,000 loyalty points in your account as part of our loyalty programme. We will inform you before you make a purchase if the loyalty points credited to you for the intended purchase or promotion would reach this point limit and you would therefore not be credited with loyalty points in excess of it.
13.10 You can redeem the loyalty points in the cases described below, for example:
- Discounts: When you order a product from us, you have the opportunity to redeem your loyalty points as a discount on the purchase price. Excluded from this are fixed price products, especially books.
- Special promotions: Certain products may only be available to participants in the loy-alty points programme and these can be purchased at a discount by using loyalty points.
Other temporary or permanent options for redeeming loyalty points that go beyond this exemplary list of options for redeeming loyalty points and the underlying conditions may be announced in the Ravensburger communication media - in particular on our website, in our online and offline catalogues, on our social media profiles, in the app or in stores.
13.11 Here's what you can't do with your loyalty points:
- You cannot use your loyalty points to purchase vouchers.
- The loyalty points cannot be paid out in cash and can only be redeemed with us.
- Loyalty points cannot be linked to promotional codes or the redemption of vouchers.
- You cannot transfer your loyalty points to other people.
13.12 This is how you can redeem your collected loyalty points:
For every euro spent, you receive 10 loyalty points. 100 loyalty points are worth 1 euro, 1,000 loyalty points are worth 10 euros, etc. Example: An order for 50 euros generates 500 loyalty points, 500 loyalty points have an equivalent value of 5 euros.
You can either redeem the loyalty points you have collected directly on a future order; in the example above, you could then redeem your loyalty points for a 5 euro discount on your next order. Or you can collect your loyalty points until you have enough loyalty points to unlock an exclusive offer. You can find all our loyalty point offers in your customer account under "Ravensburger Club".
If a reward has been redeemed, your points balance will be reduced by the number of loyalty points you have redeemed for the reward.
You can redeem as many loyalty points as you like for your online purchases. You may use your loyalty points all at once, but you can also redeem only a portion and save the rest for a reward or a later purchase.