Add to basket svg.icon.star-filled svg.icon.star-half Search Favourites
Skip navigation
Change country/language setting

Privacy Policy

 

  1. Information about this privacy policy
    1. We, Ravensburger Limited (we, us, or our) respect your privacy and are committed to protecting your personal data. This privacy policy will provide you information about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
    2. ,This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website, when you contact us, when you purchase our products and/or services, or where we are providing you with a product and/or service.
    3. It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data. This privacy policy supplements those other notices and is not intended to override them.
  2. Who we are
    1. For the purpose of data protection laws in the UK, Ravensburger Limited is the data controller and is therefore responsible for your personal data. Our address is Unit 3-5 Howes Lane, Bicester, OX26 2UA.
  3. Information on the collection of personal data: Personal data means any information that relates to an individual from which that person can be identified.
    1. It does not include data where your identity has been removed or which not associated with or linked to your personal data (anonymous data).
    2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
      • Identity Data includes first name, maiden name, last name, marital status, title, date of birth and gender.
      • Contact Data includes address (home, postal or other physical address), email address and telephone numbers.
      • Financial Data we use a third party gateway to take payment directly (Adyen) and we do not store payment details.
      • Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
      • Profile Data includes, in relation to your website account, your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
      • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
      • Technical Data includes internet protocol (IP) address, your login data, browser type and version, browser language, time zone setting and location (difference to Greenwich Mean Time GMT), browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website. 
      • Usage Data includes information about how you use our website, products and services, such as the concrete page accessed, date and time of access, data volume transferred, website from which the access originates, access status/HTTP status code. We collect data through our cookie banner (cookie pop-up). Whenever data is involved that is not technically necessary, we obtain consent.
  4. The purposes for which we use personal data
    • Please note that where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services that you request). In this case, we may have to cancel a service you have requested but we will notify you if this is the case at the time.
  5. We use different methods to collect personal data from and about you, including through:
    • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms, by corresponding with us by post, phone, email, via our website or otherwise, or when you enter into a contract with us for the provision of our services or goods.
    • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies, such as Facebook, YouTube and Google. Please see our cookie policy for further details (see here).
    • Third parties. We may receive personal data about you from third parties, as set out below:
      • Technical data from analytics providers, such as Google; and
      • Contact, Financial and Transaction Data may be collected from providers of technical, payment and/or delivery services.
  6. The purposes for which we use personal data
    1. We will only use your personal data when the law allows us to.  We may collect and process the personal data about you for the following purposes:
      • Visiting our website for information only - If you visit our website simply to find out information, i.e. if you do not register or otherwise provide us with information, we only collect the personal data your browser sends to our server. If you view our website, we collect Technical and Usage Data which is technically necessary for the display of our website and for us to ensure its stability and security. We may collect other information in accordance with our cookie policy (see here) where you consent to such collection via cookies.
      • Website account - when you sign up for an account on our website, we will need your Identity and Contact Data so that we can identify you as an account holder. You will also be asked to create Profile Data including a username and password.  Your account will also hold details of previous purchases or orders made by you (Transaction Data). This is necessary for the purpose of performing our contract with you (where you are ordering products or services) and is otherwise in our legitimate interest in operating an e-commerce website.
      • Ordering our products and services - we will use your Identity, Contact, Financial and Transaction Data in order to register you as a customer and to process and deliver products and services to you, including the management of payments, fees and charges (whether you purchase through your website account or as a guest).  This is necessary for the purpose of performing our contract with you.
      • Contacting us - If you contact us by email or using a contact form, we save the data you give us (typically your Identity and Contact Data, but it may include Transaction Data if you contact us about a purchase) so that we can answer your questions. We erase the data collected in this context when it is no longer necessary to save it, or limit its processing if statutory data storage regulations apply.
      • Product reviews – If you review our products and/or services, we may use your Identity, Contact and Transaction Data to verify that you are a genuine customer of that product or service, to publish your review on our website, to store a copy of your review and to (if needed) contact you in connection with your review.  This is necessary for our legitimate interests in ensuring that reviews are genuine and in growing and developing our business including our products and services.
      • Social media engagement – If you engage with us on our social media channels, such as commenting on, liking or sharing our posts, we may use your Identity and/or Contact Data to respond to you.  We may also retain a record of your engagement with us, where it is necessary for our legitimate interests in understanding our customer-base, and in growing and developing our business including our products and services.  We will erase the data collected in this context when it is no longer necessary to save it, or limit its processing if statutory data storage regulations apply.
      • Advertising, marketing and public relations - we may use the Identity, Contact, Technical, and/or Usage Data of our customers to form a view on what we think our customers may want or need, or what may be of interest to them and in doing so we will only send information that is deemed relevant to their use of our services.  This is necessary for our legitimate interests in growing and developing our business including our products and services.  Customers will receive marketing communications from us if they have requested information from us or purchased services from us and, in each case, have not opted out of receiving that marketing.  We will however ask for express consent before we share personal data with any third party for marketing purposes.  You can ask us to stop sending marketing communications at any time by contacting us.
      • Surveys – If you choose to complete a survey that we use for research purposes we will retain the information that you provide in response to that survey.  This is necessary for our legitimate interest in understanding our customers and developing our business and to informing our marketing strategy.
      • Competitions and prize draws - If you choose to enter any competition or prize draw which we may run from time to time, any information which you provide in order to enter that competition or prize draw (although for the avoidance of any doubt you do not have to enter any such competition or prize draw) which may include your Identity, Contact and Profile Data will be used for the administration of the competition or prize draw and to notify you if you have won that competition or prize draw in accordance with our legitimate interests.  If we are jointly running a competition or prize draw with third party partner, you will receive further information before you enter.
      • Administration - we may use your Identity, Contact, and Technical Data for the purpose of protecting our business and our website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.  This is necessary for our legitimate interest in running our business, the provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation, sale or group restructuring exercise, and for compliance with our legal obligations.
      • Website Analytics - as you navigate our website, Technical and Usage Data may be collected automatically. We do this to find out things such as the number of visitors to the various parts of the website, and to help us to improve the content of the website and to customise the content or layout of the website for you, in accordance with our legitimate interests. This is necessary for our legitimate interest in defining types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy.
      • Fault reporting - if you contact us to report a fault with our website, we will use the Identity and Contact Data provided for the purposes of rectifying that fault in accordance with our legitimate interests.
      • Ravensburger AG newsletter – you may, if you wish, subscribe to the newsletter of our parent company Ravensburger AG.  You can do so by registering on our website.  Ravensburger AG’s own privacy policy will apply in that instance.
    2.  We may also use personal data which you provide to us, where the law allows us to do so, as follows:
      • To deal with and/or respond to any enquiry or request made by you prior to entering into any contract or agreement with us or as a result of such contract or agreement.
      • Where we need to perform the contract we are about to enter into or have entered into with you.
      • Where we need to comply with a legal or regulatory obligation, including the prevention of crime.
      • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    3. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message or for sharing personal data with third parties for advertising and marketing purposes. You have the right to withdraw consent to marketing, or further sharing of your personal data for advertising or marketing purposes, at any time by contacting us, or by following the ‘unsubscribe’ link in any marketing communication.  Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
    4. Where we process personal data on the basis of a legitimate interest, as set out in this privacy policy, legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
    5. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.   If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
    6. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. This may include removing you from our marketing database where there has been no interaction between us over a prolonged period.
  7. Disclosure of personal data to third parties
    1. Your personal data will only be disclosed to those of our employees or workers that have a need for such access for the purpose for which it was collected.  Your personal data will not be disclosed to any other individuals or other entities except in the following circumstances:
      • In some cases, we use external service providers to help us to serve you better and in some of these cases we may need to share personal data that is necessary to perform tasks for us, such as delivery services, third party payment providers and IT/website/system administration support, third party providers and/or partners in prize draws or competitions.
      • Where it is necessary for the performance of our contract with you, including where you have asked us to do so or where we need to take steps to enforce any contract which may be entered into between us.
      • We may share personal data with other companies within the Ravensburger group of companies, to help us provide products/services to you, or as may be necessary in the context of a business reorganisation or group restructuring exercise.  The Ravensburger group of companies includes: Ravensburger AG.
      • We may share your personal data with third parties for the purposes of marketing and advertising, but only with your consent. Further information on who we may share this data with is at sections 17, 18, 19 and 20 below.
      • Where we are under a legal duty to do so in order to comply with any legal obligation.
      • In order to protect the rights, property or safety of our business, our employees and workers, customers, suppliers and others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.
      • If we or substantially all of our assets are acquired by a third party, in which case personal data that we hold about our customers will be one of the transferred assets.
    2. We require all third parties that process personal data on our behalf to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
  8. Security
    1. We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect.  In addition, the access to and use of the personal data that we collect is restricted to our employees who need the personal data to perform a specific job role or activity. Where personal data is shared with third parties in line with this privacy policy responsible measures are used to protect your personal data.
    2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
    3. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.  We urge you to take every precaution to protect your personal data when you are on the internet.
  9. International transfers
    1. We may share your personal data within the Ravensburger Group, which will involve transferring your data outside the UK.
    2. We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These regulations are secured by a Group-wide data privacy guideline and a joint data privacy agreement within the Group.
    3. Many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.
    4. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
      • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
      • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
    5. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
  10. Data retention
    1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
    2. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
    3. Details of retention periods for different aspects of your personal data are available in our data retention policy which you can request from us by contacting us.
    4. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
  11. Your rights
    1. You have the following rights in relation to your personal data:
      • Right to request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it).
      • Right to rectification of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data that we hold about you corrected, although we may need to verify the accuracy of the new personal data that you provide to us.
      • Right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your personal data unlawfully or where we are required to erase your personal data to comply with local law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
      • Right to restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
      • Right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your personal data which override your rights and freedoms.
      • Right to request the transfer of your personal data to you or to a third party (also referred to as data portability). We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
      • Right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.  You can ask us to stop sending you marketing messages at any time by following the “unsubscribe” (or similar) links on any marketing message sent to you or by contacting us at any time.  Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a purchase, product/service experience or other transaction.
    2. Furthermore, you have the right to complain to a data protection supervisory authority about our processing of your personal data.  The UK supervisory authority for data protection issues is the Information Commissioner's Office (ICO), whose website is at www.ico.org.uk.  We would, however, appreciate the chance to deal with your concerns before you approach the ICO by contacting [email protected]. in the first instance.
    3. If you wish to exercise any of your rights listed in (a) above, please send a written request to us at the address listed in section 2 above.
    4. You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.  Alternatively, we may refuse to comply with your request in these circumstances.
    5. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.  
    6. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
  12. Other websites and links
    1. Our website may contain links to other websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control third party websites and are not responsible for their privacy notices or for the content, accuracy or opinions express in such websites.  We do not investigate, monitor or check third party websites for accuracy or completeness and the inclusion of any linked website on or through our website does not imply approval or endorsement by us of the linked website.
    2. If you decide to leave this website and access these third party websites, plug-ins and/or applications you do so at your own risk.  We encourage you to read the privacy notice of every website you visit.
  13. Changes to this privacy policy
    1. This privacy policy was last updated in February 2025.
    2. It is important that the personal data we hold about you in accurate and current. Please keep us informed if your personal data changes during your relationship with us. 
  14. Friendly Captcha (Bot/Spam Protection)
    • We use the "Friendly Captcha" service on our website (www.friendlycaptcha.com). This service is provided by Friendly Captcha GmbH, Am Anger 3-5, 82237 Woerthsee, Germany. Friendly Captcha is a new type of privacy-friendly security solution to make it increasingly difficult for automated programs and scripts (so-called "bots") to use our website.
    • For this purpose, we have integrated a program code from Friendly Captcha into our website (e.g. for contact forms) so that the visitor's end device can establish a connection to Friendly Captcha's servers in order to receive a computational task from Friendly Captcha. The visitor's end device solves the computational task, which requires certain system resources, and sends the computational results to our web server. Our server contacts the Friendly Captcha server via an API and receives a response stating whether the puzzle was solved correctly by the end device. Depending on the result, we can apply security rules to requests via our website and thus, for example, further process or reject them.
    • The data is used exclusively for the protection against spam and bots as described above. Friendly Captcha does not set or read cookies on the visitor's end device. IP addresses are only stored in hashed (one-way encrypted) form and do not allow us and Friendly Captcha to draw any conclusions about an individual person. If personal data is stored, this data will be deleted after 30 days. The legal basis for the processing is our legitimate interest pursuant to Art. 6 (1) lit. f GDPR in protecting our website against abusive access by bots, i.e. spam protection and protection against attacks (e.g. mass requests).
    • Further information on data protection when using Friendly Captcha can be found at https://friendlycaptcha.com/legal/privacy-end-users/
  15. ​​​​​Address verification with Endereco
    • On our website we give you the option to verify, in real time, your entries in the address forms used for our web store. The purpose of this is to prevent any problems with the delivery of your ordered products due to incorrect information.
    • Furthermore, we aim to ensure that your contact information is valid so that we can send you information about your order or respond to any queries.
    • For the provision of these features, we use the service provider Endereco, registered address: Balthasar-Neumann-Straße 4b, 97236 Randersacker, Germany. This service provider processes your data exclusively in accordance with our instructions. The legal basis for the transmission, processing, and temporary storage of your data by this service provider is Art. 6 (1) (b) GDPR, since it is absolutely necessary for the performance of the contract or the implementation of pre-contractual measures that some of the data entered by you on the input screen is checked for accuracy. The following data is processed by the service provider address (country, city, postal code, street, house number if applicable).
    • The data is processed separately by the service provider and is not merged with other data. Your enquiries are deleted by the service provider as soon as the status of the submitted data has been determined and its storage in the web store has been completed, and at the latest after 30 days.
  16. Use of Cookie Bot
    1. This website uses Cookiebot, a cookie management service provided by Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark. Cookiebot enables us to provide a cookie banner. With this we can inform you on the one hand that cookies are used and which cookies we use on our website. On the other hand, you can use the cookie banner to decide which cookies you want to allow, and we can save your settings according to the legal requirements.
    2. In connection with the Cookiebot service, we process the following data: Your IP address in shortened form (the last three digits are set to "0"), our website URL, date and time of your consent. By means of an anonymous key, which is randomly generated and anonymized, we store your consent status.
    3. All data is stored within the EU. After 12 months, the data will be deleted continuously.
    4. The legal basis for the use is our legitimate interest in operating our website efficiently and in compliance with the law, Art. 6 para. 1 p. 1 lit. f GDPR. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can find more information about data protection at Cookiebot here: https://www.cookiebot.com/de/privacy-policy/.
  17. Use of Olapic
    • We use the service of the marketing platform Olapic Inc. New York, USA ("Olapic"). Olapic searches for us on Instagram for images and videos that show our products and might be suitable for sharing with our community ("posts"). If we wish to share these Contributions over the Internet and/or distribute them via print media, we will contact the Instagram users who have uploaded the relevant Contribution to their profile. Provided they agree and wish to grant us the requested rights, the relevant Instagram users can confirm our terms of participation.
    • Furthermore, it is also possible to upload images directly via our website. For this purpose, you can use your social media account or upload the image directly via your PC. In the latter case, you can decide yourself which name should be displayed.
    • The use of the contributions and any information linked to them only takes place with the consent of the respective user. If we share the contributions via the Internet and/or distribute them by means of print media, we share the contribution as well as any information linked to it and name the user name.
    • By using Olapic, we pursue the interest of marketing our products using digital and non-digital channels and reaching our target group using social media. The legal basis for the use is Art. 6 para. 1 p. 1 lit. b, f DSGVO.
    • Third-party information: Olapic Inc. New York, USA. Terms of use: http://www.olapic.com/tos/ and privacy policy: http://www.olapic.com/privacy-policy/.
  18. Online advertising and personalized offers (trbo)
    • On our website, technologies of trbo GmbH, Leopoldstr. 41, 80802 Munich, Germany, https://www.trbo.com/ (hereinafter "trbo") are used to optimize our online offer, measure the effectiveness of our online advertising and play out personalized offers.
    • Provided that you have given us your consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR, we use tracking tools (in particular so-called "cookies" and "web beacons"). The data collected and used in this context is always stored only under a pseudonym (e.g. a random identification number) and is not merged with other personal data about you (e.g. name, address, etc.). The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. Deletion of data at the user and event level takes place no later than 14 months after its collection. You can revoke your given consent for the processing of personal data by means of trbo for the above-mentioned purposes at any time with effect for the future or change your selected preferences. The easiest way to revoke your consent is via your cookie settings.
    • We have concluded an order processing agreement with trbo, in which we oblige the provider to protect our customers' data and not to pass it on to third parties.
    • You can find more information about data privacy at trbo here: https://www.trbo.com/en/privacy-policy/.
  19. Advertising with meta (Facebook and Instagram)
    • We may from time to time use advertising services provided by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland (“Meta”). This involves a data transfer to the EU, however the EU is subject to an adequacy decision and therefore your personal data will have an adequate level of protection. According to Meta, the data collected may also be transferred to the US parent company Meta Platforms, Inc. and other subcontractors of Meta. Before any personal data is transferred by us to a jurisdiction which is not the subject of an adequacy decision we will ensure an appropriate safeguard is in place. This will be in the form of standard data protection provisions approved by the Information Commissioner.
    • By integrating the so-called “Meta Pixel” on our website, we can display our advertising measures (“Meta-Ads”) to users of our website and the social networks Facebook and Instagram and measure and evaluate their success (“Conversion Tracking”). This means that we can track whether you have purchased a product that we advertised on Facebook/Instagram and clicked on, for example. This allows us to measure the reach of our advertising efforts. This connection between Meta and our website is technically implemented via the “Meta Pixel” or an application programming interface (API). We may also share your personal data with Meta as part of their advertising and marketing offering.
    • The legal basis for sharing your personal data with Meta and the use of Meta Pixel (and other cookies from Meta) is your express consent.
    • We have no influence on the extent and the further use of the data collected by Meta through the use of these tools. This information can also be used by Meta for profiling.
    • You can revoke your consent at any time without affecting the admissibility of the processing up to the revocation. The easiest way to revoke your consent is through your cookie settings (see our cookie policy here).
    • You can find more information about data processing by Meta in their privacy policy: www.facebook.com/about/privacy.
  20. Advertising with Pinterest
    • We may use advertising from Pinterest Europe Ltd. Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). This involves a data transfer to the EU, however the EU is subject to an adequacy decision and therefore your personal data will have an adequate level of protection. However, according to Pinterest, the data collected is also transferred to the US parent company Pinterest Inc. and other subcontractors of Pinterest. Before any personal data is transferred by us to a jurisdiction which is not the subject of an adequacy decision we will ensure an appropriate safeguard is in place. This will be in the form of standard data protection provisions approved by the Information Commissioner.
    • By integrating the so-called “Pinterest tag” on our website, we can display our advertising measures (“Pinterest ads”) to users of our website and Pinterest and measure and evaluate their success (“conversion tracking”). This means that we can track whether, for example, you purchase a product that we advertised on Pinterest and clicked on. This allows us to measure the reach of our advertising efforts. This connection between Pinterest and our website is technically implemented via the “Pinterest tag” or via a program interface (so-called “API” – Application Programming Interface). We may also share your personal data with Pinterest as part of their advertising and marketing offering.
    • The legal basis for sharing your personal data with Pinterest and the use of the Pinterest tag (and other cookies from Pinterest) is your express consent.
    • We have no influence on the scope and further use of the data collected by Pinterest through the use of these tools. This information may also be used by Pinterest to create profiles.
    • You may revoke your consent at any time without affecting the admissibility of the processing up to the revocation. The easiest way to revoke your consent is through your cookie settings (see our cookie policy here).
    • Further information on data processing by Pinterest can be found in their privacy policy: Privacy Policy | Pinterest Policy.
  21. Advertising with TikTok
    • We may use advertising measures from TikTok Technology Limited, The Sorting Office, Ropemaker Place, Dublin 2, Dublin, D02 HD23, Ireland. (“TikTok”). This involves a data transfer to the EU, however the EU is subject to an adequacy decision and therefore your personal data will have an adequate level of protection. However, according to TikTok, the data collected is also transferred to other affiliated group companies. TikTok bases the transfer of data on the following legal instruments: the existence of an adequacy decision, the processing of a purchase based on the provisions of Art. 49 (1) (b) and (c) GDPR or the standard contractual clauses approved by the Information Commissioner. Before any personal data is transferred by us to a jurisdiction which is not the subject of an adequacy decision we will ensure an appropriate safeguard is in place. This will be in the form of standard data protection provisions approved by the Information Commissioner.
    • By integrating the so-called “TikTok Pixel” on our website, we can display our advertising measures (“TikTok Ads”) to users of our website and TikToks and measure and evaluate their success (“Conversion Tracking”). This means that we can track whether, for example, you purchase a product that we advertised on TikTok and that you clicked on. This enables us to measure the reach of our advertising efforts. This connection between TikTok and our website is technically implemented via the “TikTok Pixel” or via a program interface (so-called “API” – Application Programming Interface). We may also share your personal data with TikTok as part of their advertising and marketing offering.
    • The legal basis for sharing your personal data with TikTok and the use of the TikTok Pixel (and other cookies from TikTok) is your express consent.
    • We have no influence on the extent and further use of the data collected by TikTok through the use of these tools. This information may also be used by TikTok to create profiles.
    • You can withdraw your consent at any time without affecting the admissibility of the processing up to the withdrawal. The easiest way to withdraw your consent is via your cookie settings (see our cookie policy here).
    • For more information about TikTok's data processing, please see their privacy policy: Privacy Policy | TikTok.
  22. Advertising with Google
    • We may use advertising measures from Google LLC for users of Google services based in the United Kingdom, located at 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. (“Google”). This involves a data transfer to the US, which is subject to an adequacy decision provided the data recipient is certified under the Data Privacy Framework. Google is certified under the Data Privacy Framework, including certification on the UK extension to the EU-US data bridge. Google will therefore ensure that your personal data, if it is shared with Google, is adequately protected (in the same manner as it would if processed within the UK).
    • Information regarding any cookies provided by Google that we may use can be found in our cookie policy (link). We may also share your personal data with Google as part of their advertising and marketing offering.
    • The legal basis for sharing your personal data with Google and the use of the any Google cookies is your express consent.
    • We have no influence on the extent and further use of the data collected by Google through the use of these tools. This information may also be used by Google to create profiles.
    • You can withdraw your consent at any time without affecting the admissibility of the processing up to the withdrawal. The easiest way to withdraw your consent is via your cookie settings (see our cookie policy here).
    • For more information about Google’s data processing, please see the their privacy policy: Privacy Policy – Privacy & Terms – Google.
  23. Microsoft Clarity – Website Analytics

    • Provider: Microsoft Ireland Operations Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland

    • Type of Technology: Third-Party Cookie

    • Purpose of Use: Microsoft Clarity is used to generate usage statistics and analyze visitor behavior on our website. This helps us optimize the website and improve the user experience.

    • Collected Data and Processing: Microsoft Clarity collects data to create aggregated and anonymized usage statistics. The collected data includes access times, visited pages, IP addresses, cursor movements, and scrolling activity.

    • Processing Location: EU/EEA, USA

    • Legal Basis: Consent

    • Maximum Storage Duration: 13 months

    • Privacy Policy of the Provider: Microsoft Privacy Statement – Microsoft privacy

  24. Microsoft Clarity – Website Analytics

    • Provider: Microsoft Ireland Operations Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland

    • Type of Technology: Third-Party Cookie

    • Purpose of Use: Microsoft Clarity is used to generate usage statistics and analyze visitor behavior on our website. This helps us optimize the website and improve the user experience.

    • Collected Data and Processing: Microsoft Clarity collects data to create aggregated and anonymized usage statistics. The collected data includes access times, visited pages, IP addresses, cursor movements, and scrolling activity.

    • Processing Location: EU/EEA, USA

    • Legal Basis: Consent

    • Maximum Storage Duration: 13 months

    • Privacy Policy of the Provider: Microsoft Privacy Statement – Microsoft privacy

  25. Sentry – Error Tracking and Analysis

  • Provider: Functional Software, Inc. (Sentry), 132 Hawthorne Street, San Francisco, California 94107, USA

  • Type of Technology: API Integration, Third-Party Cookie

  • Purpose of Use: Sentry is used to detect errors on our websites and provide them to us for analysis. This helps us quickly identify and fix technical issues, improving the stability and performance of the website.

  • Collected Data and Processing: Sentry collects error logs containing technical details about the issue, such as the type of error, affected code, the URL of the impacted page, and the time of occurrence. This information is necessary to analyze and resolve the cause of the error. Personal data is not collected unless it is part of the error message (e.g., if user input triggers an error). In such cases, we mask this data, meaning we only see that an issue occurred with a specific field but not what was entered.

  • Processing Location: USA

  • Legal Basis: Legitimate interest

  • Maximum Storage Duration: Data is deleted once the error has been resolved or when the collected data is no longer needed for this purpose.

  • Privacy Policy of the Provider: https://sentry.io/privacy/