You can check the product availability on the product pages in our shop. The website will only allow you to order an item if it is in have stock.

We indicate the availability of our products by placing different colored dots below the price of the relevant product.

• Green dot - sufficient products in stock, we can ship the ordered items
• Orange dot - only very few products still available, we are unable to guarantee shipment
• Red dot - this product is currently unavailable

Rarely, there are cases when despite the indicated availability, shipment is not possible.

Yes, due to the speed at which orders are processed for delivery we accept cancellations by the return of your goods. Cancellations by return can be made within up to 30 days of receipt, thereby extending your statutory consumer rights. To return an item for cancellation simply fill out our returns label and use the prepaid postage label provided within you order. Please visit our Returns and Refunds Policy for more information. 

At the time of ordering, you must be at least 18 years of age to place an order through ThinkFun Online-Shop.

Orders from the ThinkFun Online Shop can currently only be shipped to England, Scotland and Wales. Shipment to the Channel Islands, Ireland and other countries is currently not possible. To place an order in the ThinkFun online shop, the addresses for invoice and delivery must be in the same country.

There is no minimum value for orders on our Online-Shop. We offer free postage on orders of £40 or more.

No, it is not mandatory to have a customer account. You may also order as an unregistered guest. However, if you do create a customer account, you will enjoy many benefits. For instance, you can track the status of your order there at any time.

Some selected products are only available from selected stockists of ThinkFun. 

Please sent you details and the nature of you request to [email protected].

To place an order in the ThinkFun Online Shop, customers must be at least 18 years old. For this reason, your date of birth is requested during the ordering process.

The estimated delivery time for deliveries to the UK is about 3-5 business days.

We currenlty offer standard delivery at £3.95 for orders of a value below £40. Orders of £40 or more qualify for delivert free of charge.

We accept the following payment methods & card payments: VISA, MasterCard, PayPal, ApplePay and GooglePay.

Yes , once your order has been placed you will receive an order confirmation email to the contact email you provided during the checkout.

In  order to protect your data we only save the last 4 digits of your credit card. You can only change your credit card information during the order process.

All refunds are credited to the original form of payment used to place the order with us.

Yes, due to the speed at which orders are processed for delivery we accept cancellations by the return of your goods. Cancellations by return can be made within up to 30 days of receipt, thereby extending your statutory consumer rights. To return an item for cancellation simply fill out our returns label and use the prepaid postage label provided within you order. Please visit our Returns and Refunds Policy for more information. 

If you return products to us within the legal return period as stated in the terms and condition of sale, the purchase value will usually be credited to you within 14 days via the payment method you used to place the order. In any case, you will receive an email to confirm the credit note.

The amount you are refunded will depend on your eligibility which will take into account any discounts or promotions used for your order, for more information on eligibilty please see our terms & conditions of sale. Please note that we refund the full amount paid including delivery for the goods ordered. Where a part return is made, delivery will be refunded only for the first return received.

If you wish to submit a complaint this can be done using the form on our contact us page, via email to [email protected] or in writing to the below address:

Complaints

Ravensburger UK Ltd

Unit 3-5

Avonbury Business Park

Howes Lane

Bicester

Oxfordshire

OX26 2UA

If you believe your item to be faulty you can return your item to us using the prepaid returns label provided with your order. We recommend contacting our consumer support who will assist you with any faulty items and requests for refunds.

If you no longer have your free return postage label please contact our consumer service via Contact Us or s[email protected] and you will be provided with a replacement.

Unfortunately we are not able to offer exchanges. We recommend processing a return for a refund and placing a new order for a faster processing time.

To ensure proper display and functionality, you will need one of the following browsers: Chrome, Firefox, Safari or Microsoft Edge. The browser Internet Explorer is no longer supported. We recommend that you always use the most recent browser version. For optimal page viewing, you should activate Java and JavaScript in your browser settings.

To enable order placement in the ThinkFun online shop, the security settings of your browser must allow so-called cookies to be stored on your computer. Cookies are little data sets that are stored on your hard drive by our website to enable recognition. For more information on the cookies we use please visit our cookies policy.

The voucher code can either be entered directly during the order process, once you have placed a product in the shopping cart, or just before you complete your order on the page “Delivery and payment”. Please check whether the value of your voucher has been subtracted before completing the order. It is not possible to apply a voucher to your order after it has been completed. Promotion vouchers cannot be applied to items that have already been reduced or to items that are subject to legal price maintenance regulations (for example, books). For individual conditions that apply to the respective voucher, please refer directly to the details on your coupon.

We recommend reviewing the terms & conditions provided with any voucher you have received from our website. In addition, more information can be found in our promotions policy page. Most vouchers can only be used once and not in conjucntion with other promotions. This includes items that have been reduced in price. However, the specific terms and conditions for your voucher can be found in the above links.

We currently offer a standard delivery option which can take between 3 to 5 working days to reach you. Our partnered couriers include Royal Mail and DPD.

Yes. Please note, however, that the delivery address must be located in the same country as the invoice address.