BRIO FAQs

It may occur, that the travel battery train does not drive even if the correct battery is used and inserted and the battery compartment is properly closed. Please check to see whether the battery compartment has been screwed too tightly shut. Loosen the screw of the compartment a bit and the travel battery train should run again.

If you still have problems, please use our contact details to get in touch.

This train can be operated with a user-friendly IR remote control. This includes two speeds forward and one in reverse, along with two buttons for light and signal effects. By using the A and B frequencies, you can even run two IR trains at the same time.

Please note: the frequencies may get mixed up, which will then prevent the train from running. Make sure that the frequency of the vehicle is identical with that of the remote control. This means that if you set frequency A on the remote control, you must also have the corresponding frequency A set on your train.

If you still have problems, please use our contact details to get in touch.

This product joins BRIO quality and modern technology. With an app for a free download, the locomotive can be controlled from a tablet or smartphone.

Please note: the locomotive can be battery-operated without the app. By pressing the button on the roof of the vehicle, the locomotive can be driven forward as well as put into reverse

The app is free of charge and can be downloaded for an unlimited period of time. A mobile end device with Bluetooth is required to control the product using the app.

Possible devices:

iOS iOS 8.3 or newer

Android Android 4.3 or newer

Please note:

Make sure that your tablet or smartphone supports this app

How well you are able to control the locomotive using the app depends on the distance between the locomotive and the mobile end device. You have a Bluetooth connection as long as the green control lamp is lit.

After about 5 minutes of inactivity, the connection between the app and the locomotive will be interrupted. In order to start the game again, just press the buttons on the top of the locomotive

First steps with the BRIO app-controlled locomotive

Insert 2 x 1.5 volt AA batteries in the locomotive

Download the free app BRIO APP ENABELD ENGINE from the app store or Google Play

Open the app

Switch the device’s Bluetooth function on and connect it to the locomotive

Activate the switch on the underside of the locomotive to ON

Once the app has been connected to the locomotive, the green control lamp in the app will be lit

Control panel in the app

Support for the occurrence of connectivity problems between the app and the locomotive

Switch the button on the underside of the locomotive to off

Close the app

Switch the button on the underside of the locomotive back on and open the app on the device to reconnect

If the locomotive still doesn’t respond, check the battery and change it when necessary

If you still have problems, please use our contact details to get in touch.

It may occur that a locomotive still makes sounds but no longer drives. Or in the opposite case, the locomotive still drives but no longer makes any sounds.

You’ll find some tips here, about how you can quickly solve the problem yourself:

We exclusively recommend the use of alkaline batteries for our battery-operated BRIO products, since many other batteries or rechargeable batteries have a power level and voltage that is incompatible

The AAA alkaline batteries have, for example, a voltage of 1.5 volts, while many rechargeable AAA batteries only have 1.3 volts. Due to this lack of voltage, the product may experience limited functionality (train does not drive/doesn’t produce sounds)

Besides, rechargeable batteries must be charged more often and may negatively impact the service life of the BRIO products

Normal alkaline batteries in permanent operation should last about 8-10 hours if playing time

If you still continue to have problems, please use our contact details to get in touch.

You will find manuals and instructions on the relevant product web page. For older products that are not on the page we do no longer carry instructions and manuals.

You’ll find more information about our products on this website, or by contacting a local store that sells BRIO products.

Toys have very strict safety standards to live up to. As a result, we do not offer any spare parts that could potentially jeopardize the safety of our products. However, potential claims will be handled by the retailer or distributor, so please start by contacting the store where the item was purchased.

The cleaning of any toy should always be managed by an adult. Depending on the material of the toy, we advise different cleaning methods. After cleaning a toy, inspect each part of the toy and replace if any abnormalities are found. You can find more detailed information here.

Our materials haven’t changed much since we started making toys. As a product category, toys have the toughest safety standards and regulations to live up to, making both our old and new products safe for your child to play with. The first EU-regulations came in 1988.

Our wooden toys are mostly made of beech, which is an ideal material since it’s highly durable and difficult to break. Beech is also very common in Europe, it’s not endangered and replanting it has been mandatory since the early 1900s, which is important to us. All wooden BRIO toys are FSC® Certified (lic. no. FSC-C111262).

Our products are produced in China and the Czech Republic. In the beginning of 2000, we started moving our production to China. We took our time to ensure the production methods could live up to the same standards as in Sweden. Some of the machines we use today originate from Sweden, and our Chinese employees work under the same safe conditions as they would in Sweden. We don’t own any factories ourselves, but cooperate with a few carefully selected suppliers.

Nothing is more important to us than safety. We know that children sometimes play with toys in other ways than expected, and that’s why we test our products thoroughly. The toys we sell must comply with all safety standards, and sometimes we test them against impending standards too. We set very strict safety requirements, and in many cases our own testing is tougher than the legal requirements. 

As a product category, toys have the toughest safety standards and regulations to live up to, and that’s something we’re happy about. 
Want to know more about how we test our toys?

Please use this link to find the EC declaration of Conformity for our remote-controlled products. Please contact our consumer services or your sales partner if any questions arise.

We use waterborne paint and solventborne polyurethane-colours. All colours are tested against applicable standards, EN71-3 + phthalates and azo dyes. They also meet Reach requirements regarding SVHC-substances.

The paint we use has been tested in production prior to use, and is also tested on the actual product according to current standards.  For toys, this primarily means EN71-3, Reach requirements and azo dyes. We also perform “saliva testing”, meaning we test the product in a way that simulates how a child would use the product in his/her mouth. The paint we use is safe for babies to suck and bite on.

No, none of the paint we use contains lead.

No, neither our toys nor our packaging contain PVC.

Our toys always comply with all applicable safety standards and do not contain any phthalates listed as harmful. All products undergo a significant amount of testing before being entering the market.

We do not use any impregnating agents on our toys.

No, all our toys are safe to use for children. Parents can let their children play with BRIO toys without any concern knowing that safety is our number one priority.

At BRIO we are well aware that we have a special responsibility because we make toys for children. We perform several thousand tests each year on our various toy products to ensure that they meet legal standards and are safe to use. We test paint, wood, metal parts, etc. and we test materials before use as well as the actual assembled toy itself. If any substance is found in this comparison process, we receive an alert and can take action before production.

We have initiated a sustainability program involving environmental aspects. This showed that the transportation and the production of our products have the biggest environmental impact. We measure our environmental impact by creating a CO2 report that includes our operations, including our suppliers’ use of energy, transportation, waste and outlets from production.
 

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